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man claiming to be a passenger of ride-hailing app Uber says he was cheated by a driver when he took a ride to Setiabudi from Kota Kasablanka Shopping mall, both in South Jakarta on Tuesday night.

The passenger, Dolly Surya, said he was charged Rp 595,000 (US$45.82) for a journey he said that normally cost Rp 18,000.

Dolly, an employee of a private company, told kompas.com on Wednesday that the problem occurred because the driver did not stop the meter after he got out of the car.

“The driver continued to drive as far as Serang [in Banten] for another 10 hours,” Dolly said as quoted by kompas.com on Wednesday. Dolly showed a screenshot of the route the Uber driver took after he got out of the car.

Dolly complained via his Twitter account, to let Uber know about the problem.“I was cheated by an Uber driver on my last journey,” Dolly wrote on his account @DollySW, tagging the official account of Uber Indonesia.

He said he had also sent a complaint to Uber about the issue, but as of Wednesday he had not received any response.

“I haven’t received any email or any other response regarding my complaint,” he said.