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IT expected to curb illegal levies
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President Joko "Jokowi" Widodo, accompanied by Transportation Minister Budi Karya Sumadi (second left) and Jakarta Police chief Insp. Gen. Iriawan (right), gives a statement on the arrest of ministry officials at the ministry on Oct. 11. (Antara/Rivan Awal Lingga)
T
he government plans to revamp the system for applying for public services by basing it on information technology in an effort to combat illegal levies charged in various sector, Administrative and Bureaucratic Reform Minister Asman Abnur said.
The online platform, which would be used to apply for permits and public services ranging from ID cards, land certificates and shipments to healthcare, is meant to stop direct contact between civil servants in charge of such services and citizens submitting applications, Asman said.
The current conventional system, in which citizens meet on-duty officials to get applications processed, had allowed negotiations through which bureaucrats often demanded illegal levies, claiming they would the process faster and smoother, Asman said.
"With this online mechanism, the public will no longer have to come and meet [with bureaucrats] to submit applications since the whole process can be done through this IT-based system. It's also more transparent," Asman told journalists on Friday.
Through the system, citizens could watch over the process to monitor when the application was received by the concerned officials, the completion of requirements and when the requested document would be issued, Asman said.
Financial transactions would also be done through an online mechanism, since the government would cooperate with banks that would accommodate the transactions, Asman said. Applicants could just bring the proof of transaction in order to obtain the requested document, he added. (evi)
