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Avoiding digital disruption
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No cash needed: Sutariyah, a 36-year-old food seller, prepares meals for customers in her food stall located in front of Al-Azhar University in Kebayoran Baru, South Jakarta. Her food stall accept cashless payments by using QR codes from some e-wallets such as Go-Pay, OVO and OttoPay. (-/-)
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usinesses in Asia-Pacific are in the thick of digital disruption. These innovations can be game-changing, but can also demand change to systems and infrastructures that impact businesses.
According to a study across 1,000 IT decision makers in APAC organizations, at least 42 percent of respondents are expecting to upgrade their IT infrastructure to keep pace, with 35 percent expecting that newer, updated technologies can lead to improved employee experience and heightened productivity.
Upgrading technology to anticipate and service demand is a main goal of many organizations. However, these organizations are more likely to experience “spurts” that can be sudden in business operations. For example, an online ticketing platform would operate normally on any other day, but a highly-anticipated blockbuster can threaten to bring network downtime because of overwhelming demand.
The same unpredictability can be found in IT infrastructures across most other industries, be it a global online retailer like ASOS handling peak Black Friday sales, or solution providers helping automobile distributors migrate their internal resources to a virtualized environment.
Businesses are concerned with every second of delay — Google’s research showed that more than half of the people surveyed would not wait more than three seconds for a mobile website to load. With revenue at its peak during high-key business events, a suboptimal load-balancing service for any business can result in revenue lost to other competitors.
Besides hampering growth opportunities, sudden demand on IT resources can have detrimental, cascading effects on overall performance. Not only is it harder to serve consumers promptly, it also becomes trickier for employees to be productive on overloaded enterprise systems.
Planned technology changes — such as patches, updates, and IT bug fixes — will likely face delay within organizations in favor of digital uptime. Decision-makers need to find the balance between chasing cutting-edge upgrades, and resisting change to only fall behind.
