The Jakarta Post
Limited contact: Mayor of Jayapura, Benhur Tomi Mano, about to try a GrabCar Protect service in Jayapura, Papua. The GrabCar Protect unit is equipped with thick plastic partition of high quality, in order to minimize contact between driver partner and passenger. (Courtesy of/Grab)
Life will never be the same again after we have seen many changes as a result of the lingering health crisis.
Those who are optimistic will say that crisis is the mother of invention, hence we see many an invention we had never thought of.
While we can still consider online transportation itself a new invention, we are now seeing more ride-sharing cars equipped to comply with COVID-19 health and safety protocols.
As a precautionary measure to maintain the health of its partners and its users, Southeast Asia’s leading super app Grab recently launched GrabProtect in Papua’s Jayapura, in partnership with the city’s mayor and transportation agency.
GrabProtect embodies health and safety protocol to minimize the risk of coronavirus transmission, and it materializes in safety features, cleaning equipment and several rules that meet the top standard in the ride-hailing industry.
Halim Wijaya, Grab Indonesia’s head of East Indonesia, stresses the company’s commitment to innovations in digital platforms that are safe for customers as well as driver partners during the pandemic.
“Safety has always been Grab’s main focus, and through GrabProtect, we have become the pioneer in the improvement of hygiene standards in the ride-hailing industry,” Halim said in a statement.
Going further east: GrabProtect, which embodies health and safety protocols through certain in-app features, cleaning equipment and several rules, is finally launched in Jayapura, Papua, in partnership with the city’s mayor and administration. (Courtesy of/Grab)
He went on to say that GrabProtect was present in dozens of Indonesian cities from Sumatra in the west to Papua in the east.
The special unit of ride-sharing cars and bikes equipped with GrabProtect has served more than 26 million kilometers across the archipelago since its launch in April, a distance equivalent to 4,600 return trips between Aceh and Jayapura.
Jayapura Mayor Benhur Tomi Mano said he hoped the driver partners’ commitment to comply with health protocol could become a frontrunner in public participation to prevent wider transmission of COVID-19.
“I believe that this partnership will help people conduct their activities easily and safely, so that we stay healthy and the region’s economy will thrive,” he said.
Drive safe: A driver partner sits behind the wheel of a GrabCar Protect unit. GrabProtect, an initiative recently launched by Grab, aims to maintain its partners’ and users’ health. Recently, Grab rolls out GrabProtect in Jayapura, Papua, following a milestone of serving more than 26 million-kilometer across the archipelago since its initial launch in April. (Courtesy of/Grab)
GrabProtect steps begin with ensuring that passengers are in a healthy state and giving them the option to cancel a trip or send feedback to Grab if the driver partner doesn’t wear a mask, as well as encouraging them to use a cashless payment method.
On the other hand, driver partners can also cancel the trip if the passenger refuses to wear a mask.
Moreover, Grab rolls out two new in-app features, namely the online declaration form on health and cleanliness and mask monitoring feature using a selfie – in which driver partners and delivery partners are asked to take a selfie while wearing mask after they fill the declaration forms.
Meanwhile, as part of GrabProtect’s hygiene program, Grab has deployed GrabCar and GrabBike Protect units equipped with high-quality plastic partitioners to minimize contact between driver partner and user.
For Papua, Grab has deployed dozens of GrabCar Protect units to begin with and plans to deploy more.
To ensure that the GrabProtect initiative achieves its mission to help curb the spread of coronavirus, Grab has updated its rating and feedback feature as well as its in-app Help Center for reports regarding health and safety. These features will enable users to report driver partners who seem unwell or are not wearing masks.
Grab will monitor the reports and take needed action to protect the safety and health of its users.