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Jakarta Post

Letters: The mall is not disabled-friendly

  • The Jakarta Post

  /   Wed, April 29 2009   /  01:26 pm

I am not disabled but I am handicapped in that I must not climb stairs. Unfortunately, the only access from street level to the new mall is either up stairs or down stairs or, when it is working, down an escalator. This is my usual means of entrance, via the escalator to the ground floor, and from there it is easy to get lifts or escalators to other floors. However, this would not be possible if one were in a wheelchair. Recently, a complication arose. I had been shopping in the mall and then tried to leave. I found all four escalators from street level were only going down; apparently this was a decision by the marketing department. I visited two security offices that were no help and then managed - with considerable difficulty - to find the management office. They were unaware of the problem and I had to physically show them the geography of the building before they wou...