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Jakarta Post

Weekly 5: Dial these numbers for help

  • The Jakarta Post

    The Jakarta Post

  /   Fri, May 15, 2015   /  07:28 am
Weekly 5: Dial these numbers for help


Jakarta has been improving its public services, including the reliability of contact centers for emergencies. Many people doubt the dependability of such services, for good reason. Even so, there is no harm in knowing these numbers, as some of them, like 110, have begun to show improvements.


The city provides free ambulance services for residents holding Jakarta ID cards through the hotline 118, which is run by a unit of the Health Agency. The unit operates 27 ambulances in the city'€™s five municipalities, with a number of spare ambulances on hand at headquarters. While the service is provided for free to Jakarta residents, non-Jakarta ID holders pay Rp 300,000 (US$23) per trip. The call center receives an average of 1,000 calls per day, with 10 percent of calls left unanswered due to a lack of capacity.

Often times, the 118 call center is out of reach. Try calling 021-65303118 for a more reliable response.


The National Police have provided an emergency call number, 110, which can be contacted 24-hours-a-day.

Calls are answered by 100 well-trained operators who work in shifts. Information is verified by team leaders before being forwarded to the nearest police offices, who strive to respond to every call 10-15 minutes from the time
it is made.

Community members can use the number to report crimes, request police assistance, or request information on how to obtain legal documents, such as police clearance letters (SKCK), driver'€™s licenses (SIM) and vehicle registration fee (STNK).


Fires are a frequent accident in densely populated Jakarta. Hence, it is better to always remember 113, the fire department'€™s emergency hotline.

However, Firman, a firefighter at the West Jakarta Fire Department, said 113 had been having problems of late, so it was better to call a specific department for help.

Here are the numbers:

North Jakarta : 021-43931063
South Jakarta : 021-7694519 or 7690825
Central Jakarta : 021 6344215 or 6328576
East Jakarta : 021 85904904 or 8591113
West Jakarta : 021 5483113


Launched by the Jakarta administration in March 2013, the 119 call center is aimed at helping residents find out about available health facilities, including vacant hospital rooms and ambulance services around the city.

Anton Zahroni, 119 operator, said Thursday that the call center, manned by 10 personnel working eight-hour shifts, received over 20,000 calls daily. '€œUnfortunately, only dozens of them are seriously asking for information and help,'€
he said.

He added that most of the '€œserious'€ callers asked for information about vacant rooms, hospitals and ambulance services.

Anton said the information on vacant rooms and available health facilities is updated every morning in order to ensure callers receive the most recent information.

'€œWe will usually check again with the hospital to ensure that the room, for example, is still vacant,'€ he said.


Hotline 108, operated by state-owned telecommunication company PT Telkom, allows callers to find the telephone numbers of all Telkom customers. The company has expanded its services by providing general information, including the phone numbers of hospitals, embassy offices, pharmacies, clinics and key agencies and institutions, including the National Commission for Human Rights (Komnas HAM), the Legal Aid Institute (LBH) and the Indonesian Consumers Foundation (YLKI).

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