Nafisah, a passenger waiting for a bus to Bima, West Nusa Tenggara, complained that the bus station operator was not serving passengers well.

She said passenger services provided by the operator were unsatisfactory compared to services provided by state-owned railway operator PT Kereta Api Indonesia (KAI) at train stations.

“I’m unsatisfied with the poor services in this station, such as toilet cleanliness and the limited number of benches for waiting passengers. The bus station operation should serve the passengers just like what airport and train station operators have provided to their customers,” Nafisah told The Jakarta Post on Saturday.

Imelda Noviaputri, who was traveling to her hometown in Bangkalan, Madura, was also unsatisfied with passenger services at the Pulogadung station. She said the station’s operator did not provide a direction board that would have made it easier for passengers to find the right buses.

The head of the Pulogadung bus station, Hengky Risakotta, blamed the situation on a lack of funding.

“Since the Jakarta Transportation Agency built the Pulogebang bus station in East Jakarta, the agency had stopped funding service improvements and building renovations there,” he told the Post on Saturday. (rez/ebf)

Popular

Lessons from Aceh peace process may still be relevant in today’s conflicts

To rescue or abandon Java?

Govt imports over 1,500 dairy cows to boost milk production