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Jakarta Post

BCA says 5,700 ATMs affected by satellite shutdown

  • News Desk

    The Jakarta Post

Jakarta   /   Mon, August 28, 2017   /   05:46 pm
BCA says 5,700 ATMs affected by satellite shutdown ATM merger – A woman makes a transaction through an automatic teller machine (ATM) in Jakarta. In a bid to cut operational costs and enhance efficiency ahead the ASEAN Economic Community (AEC), four state-owned banks in Indonesia launched a program to consolidate their ATM services on Dec. 21. (Antara/Wahyu Putro A.)

The shutdown since Friday of the Telkom 1 satellite owned by state-owned telecommunications company PT Telkom Indonesia has affected 5,700 ATMs of private lender Bank Central Asia (BCA) across the country.

BCA’s president director Jahja Setiaatmadja told a press conference on Monday that the figure amounted to 30 percent of BCA’s 17,210 ATMs.

“The disruption also affected 126 cash offices that are connected to the Telkom 1 satellite,” he said, adding that 121 of these had already been reopened as the bank team had started to find ways to solve the problem since Saturday.

He said the bank was now trying to speed up the recovery process by migrating the online services of its ATMs from Telkom 1 satellite to other satellites.

Read also: Telkom migrates services from troubled satellite

The bank will redirect 2,000 ATMs to the Apstar 5 satellite and 3,700 to the Telkom 3S satellite.

The recovery process might take two to three weeks because his bank needed to send two teams, consisting of BCA staff and very small aperture terminal (VSAT) provider teams, to every location where the bank’s ATMs had encountered disruption.

Telkom 1 services went offline on Friday at 4:51 p.m. Jakarta time. The services of a number of banks have been affected as they use Telkom 1 VSAT connections for their ATM and EDC machines. (rdi/bbn)