The Jakarta Post
Indonesian courier service and logistics company PT Citra Van Titipan Kilat (TIKI) launched on Thursday a free online pick-up service called Jempol (Jemputan Online).
The service, which is available in Jakarta, is integrated with TIKI's mobile application.
"These days, customers really want to be spoiled. Even though our outlet is just 500 meters away from their homes, they still want us to pick up their items," TIKI managing director Tomy Sofhian said in Jakarta on Thursday.
Jakarta contributed about 50 percent to TIKI's nationwide deliveries, he added.
With the new service, TIKI expects to see a 30 percent increase in deliveries in Jakarta next year.
It currently operates 349 outlets in Jakarta and will add 200 more in 2018.
Tomy said the online application service would be available in other big cities like Surabaya in East Java, Medan in North Sumatra, Bandung in West Java, Semarang in Central Java, Yogyakarta and Makassar in South Sulawesi in the first quarter of 2018.
"We are still preparing the necessary fleet, so that when we start the service, everything will go smoothly,” he said, adding that TIKI has targeted a 30 growth in revenue next year, both from retail and corporate customers.
The company will boost promotion of its Jempol services to expand its corporate customer base.
"We will take a different approach for each company to personalize the service," Tomy said.
TIKI sales manager Ferry W. said the company delivered 25 million packages in 2016, a 25 percent increase from the previous year. He gave no complete data on this year’s delivery figure. (srs/bbn)