The Jakarta Post
The Jakarta administration introduced the BERiDE website on Wednesday that allows residents to share their ideas regarding the city's development.
The beride.id mobile application will be developed over the next three months.
The website jakarta.beride.id is expected to complement Qlue, a complaint-handling app introduced by former Jakarta governor Basuki "Ahok" Tjahaja Purnama.
The Qlue app received much praise from residents for the quick response time of the relevant working units.
However, since Anies Baswedan became governor, the administration has been slow to respond to residents’ complaints made via Qlue.
Currently, Qlue gathers about 500 public complaints per day. Most of the complaints are about trash and illegal parking.
The number of reports has declined significantly since the end of Ahok's administration, when about 1,000 were submitted via the app each day.
According to Jakarta Smart City unit head Setiaji, the city administration's program to open complaint sections at district offices across the city every Saturday had contributed to the decrease of reports received via Qlue.
Despite the declining number of reports submitted via Qlue, it had been in touch with the Jakarta administration since last year and agreed to several arrangements to improve and strengthen the relationship with the administration, it said in a statement made available to The Jakarta Post.
Jakarta Deputy Governor Sandiaga Uno said he expected residents to be more proactive in sharing their ideas via jakarta.beride.id.
“Previously, the administration said that you could litter anywhere and the orange troops (the city’s Public Facility Maintenance Agency) will clean up. We want to change that behavior so that residents become co-creators of the city's services. They should share the responsibility as well,” Sandiaga said on Wednesday, as reported by wartakota.tribunnews.com.
Sandiaga said not all of the city’s problems should be handed over to the administration.
“Residents should be the agents of change. The administration will also take part in BERiDE. So, the app is a collaborative and participatory platform,” he added. (ami)
Editor's note: This article has been updated with a statement from the Jakarta Smart City unit head and Qlue that ensures cooperation with the Jakarta administration.