The Jakarta Post
Online retailers and delivery service providers are facing the challenge of increasing their delivery speed to customers as a majority of online shoppers prefer to have their goods arrive on the day of purchase.
About 51 percent of respondents chose same-day delivery service, according to the latest consumer insight survey by PricewaterhouseCoopers (PwC).
The survey also showed that 74 percent of respondents would pay more for same-day delivery.
“In terms of same-day delivery, people do not care whether their package arrives within an hour, two hours, or longer, as long as it is on the same day,” said PwC’s advisory partner Sharly Rungkat on Tuesday.
Sharly said that it was a tough challenge for couriers and logistics service companies to provide a faster delivery service to their customers because more new companies and startups offered a fast delivery service.
“Although the existing players are posting very healthy growth as a result of the rise of e-commerce, they still also face tough challenges because emerging startup companies like Grab and Go-Jek also offer the same-day delivery service,” she said.
The rise of e-commerce, has played a big role in the growth of delivery services in Indonesia, PwC said, adding that Indonesia’s delivery service revenues grew 40 percent from 2015 to 2016.
PwC data shows that e-commerce contributes up to 25 percent of total revenues to the delivery sector. (bbn)