The annual Maladministration Perception Index (Inperma) gives Yogakarta a score of 3.50, signifying a low rate of maladministration in public service, such as illegal gratuities, irregularities and discrimination.

Adrianus Meliala, the Indonesian Ombudsman commissioner who oversaw the survey, said Yogyakarta had the best score partly because it was a tourist destination. As the province was exposed to foreign tourists, its civil servants were held to international standards.

"Moreover, Yogyakarta is seeing middle-class people and students come to the province, which encouraged the administration to enhance the quality of its public services," Adrianus said at the publication of the survey at the Indonesian Ombudsman's office on Wednesday. 

The Maladministration Perception Index, which surveyed 2,842 respondents across 10 cities and 10 regencies in 10 provinces, assesses the rate of maladministration in healthcare services, education, civil registration and licensing services.

The assessed provinces are Aceh, Yogyakarta, North Kalimantan, North Sulawesi, Gorontalo, Central Sulawesi, West Nusa Tenggara, North Maluku, Maluku and Papua.

The index results are divided into four categories: A low rate of maladministration with scores below 4.50, a middle-lower rate between 4.51 and 5.50, a middle-high rate between 5.51 and 6.50 and a high rate of maladministration with scores above 6.51.

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