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Indosat launches digital operation with Ericsson, Huawei
Indosat said the digital transformation would make its back-end system more sophisticated, allowing better services for its customers in the long run.
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A customer gets assistance from Indosat Ooredoo staff at the telecommunication company's outlet in Kota Kasablanka shopping mall in South Jakarta on July 2. (JP/Dhoni Setiawan)
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elecommunications company PT Indosat, which owns Indosat Ooredoo, has announced that its operating model will go fully digital, made possible with the help of its global partners, Swedish technology Ericsson and China-based Huawei.
The company said the digital transformation would make its back-end system more sophisticated, allowing better services for customers in the long run.
“We will be able to build efficient and fully automated network operations with this new digital operating model,” Indosat president director and CEO Ahmad Al-Neama said in a statement on Tuesday. “This allows us to give more focus on service quality and end-user experience.”
The publicly listed company reported in May that its data traffic rose 27 percent in the Idul Fitri period from the average traffic prior to the COVID-19 pandemic as customers stayed at home.
Indosat booked a 7.9 percent year-on-year (yoy) increase in revenue to Rp 6.5 trillion (US$454.3 million) during the first quarter, largely driven by a 10.6 percent growth in cellular revenue to Rp 5.4 trillion. The company, however, recorded a 107 percent increase in losses to Rp 605.61 billion as organization rightsizing added to expenditures.
Al-Neama went on to say that the company’s latest technology setup included artificial intelligence, fault predictability, data-driven analytics and machine learning platforms.
“We have achieved on-time delivery with excellent execution despite the COVID-19 pandemic and we are very confident that this new digital operation model will help us better manage the increasing demands and expectations of our customers,” he said.
Indosat claimed that the new ecosystem can create hundreds of job opportunities as well as intensive knowledge transfers to upskill their workers.
The company, which reported 56.2 million mobile consumers in the first quarter of the year, also said that collaboration with its global partners aimed at supporting the development of Indonesia's digital economy.
Stocks of Indosat, traded at the Indonesia Stock Exchange (IDX) with the code ISAT, jumped 1.17 percent Thursday, versus a 0.14 percent increase recorded by the main gauge, the Jakarta Composite Index (JCI).
Indosat has lost 1.52 percent of its stock value in the last year. (eyc)
