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Jakarta Post

Telkomsel says Sumatra network restored '100%' after Tuesday's fire

  • Apriadi Gunawan

    The Jakarta Post

Jakarta   /   Wed, August 12, 2020   /   01:53 pm
Telkomsel says Sumatra network restored '100%' after Tuesday's fire A graphic illustration shows the Telkomsel logo on the company website. (Shutterstock/Casimiro PT)

Mobile network operator Telkomsel announced on Wednesday that its island-wide network on Sumatra was restored after a fire erupted on Tuesday afternoon at its offices in Pekanbaru, the capital of Riau province.

“[The network] has been restored 100 percent," Telkomsel vice president of corporate communications Denny Abidin said on Wednesday as quoted by, and that customers could access all services as usual.

"We apologize to customers for this inconvenience. We appreciate our loyal customers for continuing to use our services,” he added.

A fire broke out on Tuesday afternoon at the Telkom building on Jl Jenderal Sudirman in Pekanbaru, damaging the automated telephone center (STO) and disrupting the services of both Telkom and parent company Telkom in certain areas of the province.

The outage affected Telkomsel customers in Sumatra who reported that the company's telephone, SMS and internet services, including Telkom’s IndiHome wireless service, became unavailable as a result of the fire.

Rozi Syahputera, a customer in Medan, told The Jakarta Post on Tuesday evening that he had no mobile signal since the afternoon, disgruntled that it was taking Telkomsel so long to restore the connection.

"I am disappointed. No phone calls or the internet since this afternoon. We do not know how long it will take [to restore access],” Rozi said.

 He added that he had been forced to switch temporarily to another provider to regain access to the internet.

Iyan, an ojol (ride-hailing motorcycle taxi driver), said he was severely affected by the network outage that had disrupted his ability to deliver food.

“A customer ordered [food] when the network was still fine, but I couldn't contact the person [later] when the network was [down]. I couldn’t deliver the order,” he said.