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Not thieves, but wife, cleared funds out of customer account, says BRI
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Police officers guard BRI ATMs at a university campus in Jember, East Java, in this undated photo. (tempo.co/Fully Syafi)
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n response to news about funds being stolen from a customer’s account, Bank Rakyat Indonesia (BRI) said its investigation had shown that not thieves, but his own wife, had stolen money from Lukas. Miscommunication had led him to believe he was a victim of skimming.
When the bank recently contacted Lukas in the matter, he confirmed that his wife had taken the money, BRI corporate secretary Bambang Tribaroto said recently, as quoted by tempo.co.
On Wednesday, Lukas had reported that Rp 39.5 million (US$2,605) had gone missing from his BRI bank account. He reported it to the bank and talked to journalists.
That followed reports earlier this week by dozens of the bank’s customers claiming to have lost account funds. After an investigation, the bank confirmed that the funds had been stolen. In total, BRI had to return Rp 100 million to dozens of customers, who had lost between Rp 500,000 and Rp 10 million.
Upon hearing the news, Lukas, who works in Malaysia, called his family and asked his brother to check his account, using an ATM card left by his wife at their house in Blitar, East Java, while his wife was out of town. His brother said there was only Rp 300,000 in the account.
Skimming is done by surreptitiously installing a device at ATMs to record pin card data. BRI has vowed to accelerate security improvements by replacing customers’ ATM cards using magnetic strips to the more secure ones with chips. (evi)
