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Samsung to fully refund Indonesian customers following Galaxy Note7 recall
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A color blending feature of the Galaxy Note 7 is demonstrated in New York on July 28. (AP/Richard Drew)
F
ollowing a decision by Samsung headquarters in South Korea to recall the Galaxy Note7, Samsung Electronics Indonesia said it would give full refunds to Indonesian customers who pre-ordered the phone.
“Regretfully, we are unable to reveal the exact date of Galaxy Note7’s availability in Indonesia,” PT Samsung Electronics Indonesia's public relations manager, Shinta Wardiastuti, told The Jakarta Post via email Wednesday.
(Read also: Report: Samsung to recall phones after explosion claims)
“As part of our responsibility, we will give full refunds to Indonesian customers who have placed pre-orders and we will also give compensation as a form of appreciation for our loyal customers,” she said, adding that the company would give further details personally to affected customers.
Earlier this week, Yonhap news agency reported that Samsung would conduct a global recall of its Galaxy Note7 as soon as this weekend following issues regarding its battery.
The smartphone is the latest device in Samsung’s Note series, which is also its most expensive. It boasts features like an iris scanner that allows users to unlock the phone using their eye pattern. It was being offered at a pre-order price of Rp 10.77 million (US$821) in Indonesia starting Aug. 5. (kes)
