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Netflix extends free trial service
Not yet ready: Streaming video service Netflix has given its customers an extra one month of free trial services following technical troubles that affected its delivery
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Not yet ready: Streaming video service Netflix has given its customers an extra one month of free trial services following technical troubles that affected its delivery. The problem has convinced many that Netflix is not yet ready to open up its office in Indonesia. (Courtesy netflixlife.com) (Courtesy netflixlife.com)
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span class="inline inline-center">Not yet ready: Streaming video service Netflix has given its customers an extra one month of free trial services following technical troubles that affected its delivery. The problem has convinced many that Netflix is not yet ready to open up its office in Indonesia. (Courtesy netflixlife.com)
Streaming video service Netflix has extended its free trial service period for one month due to technical problems that have affected its customer service delivery.
Netflix said it had sent apology letters via e-mail to customers concerning troubles they had faced accessing the company's free trial service. To take responsibility, the company said it had decided to extend its free trial service period for one month, starting from Friday.
'A number of customers have recently experienced troubles accessing our [free trial] service. To compensate, we are extending our free trial service for you for one month,' the Netflix team said in an e-mail on Friday.
It further said the free access, which would last until March 6, would be provided not only for the company's existing customers but also for new subscribers.
Earlier, state-owned telecommunications company Telkom Indonesia reportedly blockaded access to Netflix. Recently however, some Netflix videos could reportedly be accessed once more via Telkom, although the number of videos made available was lower than the number made available to customers from other providers.
Communications and Information Minister Rudiantara said Telkom's move to shut down access to Netflix was a corporate decision, not a government decision.
"Other internet providers are still open to Netflix. It [access or closure] is Telkom's right," he told thejakartapost.com.
The incident has convinced many parties that Netflix is not yet ready to open its office in Indonesia.
The Communications and Information Ministry said that currently, Netflix had obtained a principal license only, which meant that subscribers could access the company's services but the company was not yet allowed to generate revenue until it first established an office in Indonesia.
"Any subscription broadcasting company that is still under a principal license is prohibited from charging fees," Ismail Cawidu, the ministry's head of information and public relations, said in a statement. (ebf)
