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Still missing from Traveloka, Garuda finally releases official response
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After being contacted by the Post a few days ago, Garuda Indonesia vice president of corporate communications Benny S. Butarbutar finally sent an official statement via a messaging app on Friday. (Shutterstock/File)
S
ince The Jakarta Post's article about Garuda Indonesia and Citilink not showing up in Traveloka's search results went online on Oct. 12, there is still no sign of the two airlines on the travel site.
When netizen @si_pung asked on Wednesday, "Dear admin, why Garuda Airlines missing from your booking list? I like to reserve my flight from your web, it's easier", @traveloka responded, "Hi Ipung, we do apologize for your inconvenience. For Garuda Indonesia is still under maintenance system."
@si_pung Hi Ipung, we do apologize for your inconvenience. For Garuda Indonesia is still under maintenance system. -IS1
— Traveloka Indonesia (@traveloka) October 19, 2016
Meanwhile, Garuda's official Twitter account @IndonesiaGaruda stated on Friday that currently the airline and Traveloka were in the process of adjusting their system and it encouraged users to make a reservation via its website garuda-indonesia.com, when a customer @adriangerald1 tweeted similar question.
@adriangerald1 Saat ini Garuda dan Traveloka sdg dlm penyesuaian sistem. Utk reservasi silakan melalui https://t.co/uhlNsEn5Yc. Tks - Robby
— Garuda Indonesia (@IndonesiaGaruda) October 20, 2016
(Read also: Citilink to expand network to Papua)
After being contacted by the Post a few days ago, Garuda Indonesia vice president of corporate communications Benny S. Butarbutar finally sent an official statement via a messaging app on Friday, saying that the national flag carrier as well as its low-cost arm Citilink were currently "conducting business consolidation related to cooperation commitment for the airlines ticket distribution channel on Traveloka website".
"This business consolidation is expected to maximize business cooperation pattern that is long-term and more profitable between both parties," the statement said. The consolidation is said to include "administrative aspects, cooperation pattern and technology-based development to ease Garuda and Citilink's ticket service access on Traveloka website".
The issues are said to be temporary. And that "after the business consolidation process is complete in the near future, the ticket service for Garuda and Citilink will soon be accessible". In the meantime, customers are advised to directly make bookings via both airlines' websites.
The statement also confirmed that "it was not true that there's an issue in Garuda and Citilink ticketing systems".
The Post tried to reach Traveloka for comment on the matter, but at the time of writing it still had not received an answer.
