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Jakarta Post

'Collective intelligence' makes bureaucracy work

Jakarta   /   Wed, February 28, 2018   /  09:26 am
'Collective intelligence' makes bureaucracy work After six years, LAPOR! has 693,318 users, and has registered more than 1.24 million complaints. The system has also connected with 34 ministries, 304 government agencies and 116 state-owned enterprises. (Shutterstock/File)

A bridge in the West Java regency of Cianjur crumbled and was inaccessible following prolonged rain. That afternoon, economic activities halted and children could not attend classes. The information came from a resident of Cianjur in his report last Nov. 28 through the LAPOR! ( platform, a national online complaint handling system that allows citizens to report any flaws in public services. The resident’s efforts paid off, as on Dec. 4 the bridge connecting Kadupandak and Cijati districts was rebuilt. When forest fires were raging in Kalimantan in 2015-2016, a citizen of West Kutai regency reported smoke from spreading forest fires. The National Disaster Management Agency (BNPB) went straight to the point of the fire to provide evacuation and health assistance. This data helped the government’s aid to be right on target. These two stories are part of mill...

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