The Jakarta Post
Internet connectivity remains a major challenge in Indonesia. In 2020, Communications and Information Ministry’s informatics director general Ahmad M. Ramli said there were 12,500 villages across Indonesia with no 4G connection.
It is no wonder that President Joko “Jokowi” Widodo has constantly called on various stakeholders to accelerate Indonesia’s internet infrastructure development.
Amid the collective effort to accelerate internet infrastructure development in Indonesia, there has been some encouraging news on progress.
Indosat Ooredoo, one of the biggest telecommunications providers in Indonesia that has been quite aggressive in expanding its network, was named one of the global rising stars for “most improved” video experience in the Global Mobile Network Experience Awards 2020.
The annual awards are organized by Opensignal, a market insight consultancy that specializes in wireless connectivity.
The 2020 industry report seeks to present an accurate and factual picture of current progress in the telecommunications industry using statistical analysis and is based on an independent study of consumer experience in mobile device use that Opensignal conducted during the Jan. 1-June 28 periods in 2019 and 2020.
The study involved more than 400 billion measurements gathered from around 96 million devices.
The report attributes Indosat Ooredoo’s rapid progress in network experience to the extensive and intensive programs it conducted throughout 2020.
The provider’s aggressive expansion program primarily aimed to improve the quality of its video grade network while providing more Indonesian consumers, especially those living in remote areas, with much-needed connectivity.
In 2021, Indosat Ooredoo plans to continue to build on and expand its network, focusing specifically on 4G/LTE availability as well as video grade network to provide better internet services to customers. This goal has become especially important during the COVID-19 pandemic, when more people than ever before are relying on the internet to conduct their everyday activities.
Besides securing the status of most improved in Video Experience, the awards also bestowed Indosat Ooredoo with several other accolades, including one of the most improved in Download Speed Experience and Upload Speed Experience.
The accolades attest to the efficacy of Indosat Ooredoo’s aggressive network expansion activities. They also testify to the provider’s fruitful attempts to deliver the best internet experience to its customers.
Indosat Ooredoo President Director and Chief Executive Officer Ahmad Al-Neama. (./.)
“We are so proud to be named the best video experience provider, as well as the best download and upload speed experience provider by Opensignal. These awards have affirmed the fact that we have succeeded in providing our customers [with] the best quality service,” Indosat Ooredoo President Director and Chief Executive Officer Ahmad Al-Neama said.
“Our strong network quality has become the greatest driver for Indosat Ooredoo to become Indonesia’s leading telecommunications company in supporting our customers’ daily activities, helping them enrich their digital lives. At the same time, we are also contributing to Indonesia’s vision to become a digitalized nation,” he added.
Getting better and better
Opensignal gave the Global Rising Stars award to 30 leading operators around the world that had demonstrated the most significant improvements in their provision of cellular network experience over a single year.
As mentioned above, Opensignal conducted its study for the 2020 awards between the first semester of 2019 and the first semester of 2020, and found that Indosat Ooredoo had succeeded in boosting its video experience 55.8 percent year-on-year in 2020.
This is an impressive achievement, since the global rate among providers for boosting video experience averaged just 14.4 percent.
Opensignal’s video experience metrics also measured the quality of the video streamed to cellular devices through the providers’ networks.
In terms of most improved in Download Speed Experience, Indosat Ooredoo was named a global rising star for boosting speed (measured in megabytes per second, or Mbps) by 101.8 percent. With this achievement, Indosat Ooredoo became one of only three global operators to increase their download speed experience. In comparison, the global average increase in download speed experience stood at just 22.1 percent.
In terms of Upload Speed Experience, Indosat Ooredoo recorded an 88.3 percent year-on-year increase against the global average increase of just 27.4 percent.
Opensignal’s recognition for the significant progress Indosat Ooredoo has made can encourage various stakeholders to continue working hand in hand to advance the quality of life for all Indonesians through the provision of better internet services and infrastructure.