The Jakarta Post
All the social and physical restrictions during the COVID-19 pandemic have given people no choice but to rely on video conferences to conduct vital activities, from doing business to working, studying as well as maintaining connections with family members and friends.
Anyone who has tried to organize these conferences for essential activities might tell you how frustrating it is when the video quality is poor, thus disrupting the communication process.
Therefore, choosing the telco provider that offers the best video experience becomes essential to power your activities, especially when you have large-scale online conferences involving lots of people.
In terms of video quality, Indonesia’s leading digital telecommunications provider Indosat Ooredoo is a local best, an achievement which has also been honored internationally recently by Opensignal, a market insight consultant specializing in wireless connectivity.
During the Global Mobile Network Experience Awards 2020 organized by Opensignal, Indosat Ooredoo received the high praise of being a Global Rising Star for Video Experience, thanks to Indosat Ooredoo’s yearlong aggressive network expansion program.
Opensignal honored Indosat Ooredoo along with 30 top operators around the world that had significantly improved their cellular network experience provision.
Opensignal had previously assessed the extent to which Indosat Ooredoo, along with many other providers assessed for the award program, was successful in boosting its video quality through its infrastructure development to be named among the world’s top operators.
Opensignal awarded the Global Rising Star title to Indosat Ooredoo owing to the provider’s impressive achievement in boosting its video experience by 55.8 percent, far exceeding the average global video quality improvement rate of only 14.4 percent.
The Opensignal report aims to represent a true and accurate depiction of real consumer experience statistics globally, comparing year-on-year the periods of Jan. 1 to June 28 in the years 2019 and 2020, respectively with more than 400 billion measurements collected from nearly 96 million devices, primarily seeking to enhance its video grade network quality.
Recognition for other service fronts
Apparently, video conferences involve a complex ecosystem, which needs to be supported by a superb telecommunications ecosystem. It is apparent that Indosat Ooredoo’s improvement of its video experience quality cannot be separated from its impressive download and upload speed, which has also been honored by Opensignal in top position in these categories of its Global Network Experience Awards 2020 as well.
Indosat Ooredoo has earned its top download speed experience provider status by Opensignal by boosting the speed (measured in megabytes per second or Mbps) by 101.8 percent within a year. The global average of download speed increase, meanwhile, was only 22.1 percent. Thus, Indosat Ooredoo has secured an elite position of being one among only three global operators who had successfully boosted their download speed experience.
In terms of upload speed, furthermore, Indosat Ooredoo boosted it by 88.3 percent year-on-year. The global average rate for that was 27.4 percent.
The accolades have cemented Indosat Ooredoo’s global reputation as a telecommunications provider whose aggressive expansion activities have brought significantly large concrete results in terms of giving users the best connectivity experience.
“We are so proud to be named the best video experience provider, as well as the best download and upload speed experience provider by Opensignal. These awards have affirmed the fact that we have been successful in giving our customers top-quality service,” Indosat Ooredoo President Director and Chief Executive Officer Ahmad Al-Neama said.
“Our strong network quality has become the greatest driver for Indosat Ooredoo to become Indonesia’s leading telecommunications company in supporting our customers’ daily activities, helping them enrich their digital lives. At the same time, we also contribute to Indonesia’s vision to become a digitalized nation,” Al-Neama continued.
Ensuring the availability of strong digital connectivity across Indonesia is essential, since many of remote areas and villages in the country are yet to be covered by the internet. In 2020, Communications and Information Ministry Informatics Director General Ahmad M. Ramli said there were 12,500 villages that did not have 4G connection in Indonesia.
The number sounds jarring, especially during the COVID-19 pandemic, when many Indonesian micro, small and medium enterprises (MSMEs) are relying heavily on digital platforms to bounce back financially from the pandemic. Furthermore, we have also seen how the digital divide among regions has seriously compromised online schooling among Indonesia’s underprivileged groups.
Therefore, by proceeding with its aggressive network expansion programs, Indosat Ooredoo has also contributed to Indonesia’s efforts to improve socioeconomic welfare, equality and quality of life for all.
Driven by this raison d’être, Indosat Ooredoo will continue to boost and expand its network in 2021, focusing specifically on 4G/LTE as well as video-grade network to provide better internet services to customers. The goal has become especially important during the COVID-19 pandemic, when more people than ever rely on internet connections to conduct their everyday activities.
Together, we can promote better life quality through connectivity. Indosat Ooredoo will do its bit by continuing with its aggressive expansion.