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Customers asked to recognize BCA Contact Center’s official account to avert fraud
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(Courtesy of BCA)
A
contact center is crucial for the operational sustainability of any company, including BCA as one of the highly reliable banks in Indonesia.
Committed to providing the best banking services for all loyal customers and to support banking transactions, BCA provides Hallo BCA as its Contact Center that stands ready to serve customers around the clock.
“Given the importance of the Contact Center, which ensures the sustainability of banking operations for customers, we provide a range of communication channels for customers eager to gain information or deliver complains. Our Contact Center is reachable 24 hours a day,” said Hera F Haryn, Executive Vice President of BCA Secretariat & Corporate Communication.
BCA’s official communication channels are as follow:
- BCA’s official number is 1500888 (without any prefix or addition). Anything else is not BCA’s number. Also, BCA never asks for secret personal data for any reasons.
- BCA’s official Twitter handle is @halobca with a verified logo (marked by a blue tick)
- BCA’s official WhatsApp number is 0811-1500-998 with a verified logo (green tick) when opening the Bank BCA WhatsApp application. Don’t forget to type #HaloBCA to start chatting, and Customer Service Halo BCA will answer immediately.
- Customers can use the web chat on www.bca.co.id or
- Send an email to halobca@bca.co.id
“Amid the rampant circulation of false accounts in the name of BCA, we call on BCA’s loyal customers to be careful. We’d like to inform them that any channel beyond the five communication channels IS NOT BCA’s official account,” Hera asserted.
To avoid various forms of fraud committed in the name of the bank/other parties, we call on customers to:
- Avoid posting personal information in social media
- Beware of suspicious calls, chats, SMS messages or emails
- Verify all information received
As of end of December 2020, BCA has served 250 million customer accounts and processed about 32 million transactions daily, supported by 1,248 branch offices, 17,623 ATMs and internet banking services.
