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Monitoring app Qlue helps Jakarta improve services, efficiency

Diella Dachlan
Diella Dachlan

The traveller in the journey of life

Jakarta  /  Mon, May 30, 2016  /  10:28 am
Monitoring app Qlue helps Jakarta improve services, efficiency

Qlue is a crowd-sourcing smartphone application in which users can report various problems such as flooding, crime, fire or waste disposal, and city officials respond through the CROP Jakarta smartphone application. (Qlue.co.id/*)

Divided into five cities, one district, 44 sub-districts, and 267 villages. Jakarta is home to 10 million people and, during the day, an additional 1.4 million people commute to work.

Jakartans face inescapable challenges. Clogged drains, waste disposal issues, broken street lamps, damaged roads, heavy traffic and floods are merely a few examples. We like to complain on social media when faced with such problems.

The Jakarta administration recently decided to use apps to enhance its services. It launched Qlue in Dec. 2014 with the aim to accommodate citizen complaints and, through the app, Jakartans can now upload photos and report problems that occur in their neighborhood.

(Read also: Ahok dismisses community leaders' complaints about Qlue app)

The government uses CROP (Cepat Respon Opini Publik) to respond. Created by local developer TerraLogic, CROP is designed to enable city officials to respond to public reports and, in conjunction with Qlue, has become part of the Jakarta Smart City program.

The citizen report from Qlue is connected with the government’s CROP application. When the report is uploaded into the system, other users can also monitor the status progress or show support using the special designed button.

The status of the report is marked in red, yellow or green to indicate "waiting", "in progress" and a "completed" response, respectively. Officials are required to upload a photo of the reported location to show that the response is completed.

(Read also: Qlue reveals top three complaints)

Qlue encourages both citizens and officials to actively participate to report, respond and monitor the problems in the city. It only takes five minute to report.

Qlue is currently used by 200,000 Jakartans, with average of 5,000 reports each day. As reported problems often fall outside of their scope of responsibility and not all government officials are tech savvy, the reports oft receive delayed response. However, overall, the app seems promising.

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Diella Dachlan is a bookworm who loves coffee latte, good conversations and walk in the nature. Communication, social and environment enthusiast. Find her on Twitter @Diellad and Facebook Diella Dachlan.

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