Transportation Minister Budi Karya Sumadi has demanded that ride-hailing companies carry out a more thorough screening process for its drivers. His order was made in response to several criminal incidents allegedly involving ride-hailing drivers.

The latest incident occurred on April 23 to a woman, identified only as SS, in West Jakarta. The West Jakarta Police reportedly arrested the perpetrator.

“Driver candidates should not apply for the job online; the management should meet them in person,” Budi Karya said during his visit to the West Jakarta Police office on Saturday, tempo.co reported.

By conducting a face-to-face interview, Budi added, the company's management could better assess character and body language. 

“How can you be sure that all your drivers are nice if you yourself don’t meet them in person?” he asked.

“Customers expect such [ride-hailing] vehicles to be safe and comfortable. Their safety should be the company’s number one priority."

On April 23, SS reportedly ordered a GrabCar from her house in West Jakarta to go to her office in Central Jakarta. A minivan driven by Ledi aka Lulung arrived, with two alleged accomplices, Suherman and Aap, hiding in the back seat.

They allegedly choked SS with a jacket and robbed her of her precious belongings. After driving around for almost seven hours, SS was returned home.

According to the police investigation, Ledi was not a registered Grab driver and he used his stepfather's identity. (vla)