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Jakarta Post

Telkom repairs Lombok infrastructure, opens aid portal for quake victims

  • News Desk

    The Jakarta Post

Jakarta   /   Mon, August 27, 2018   /   11:01 am
Telkom repairs Lombok infrastructure, opens aid portal for quake victims A deep crack is seen on Aug. 20 in a parking lot of Kayangan Port in East Lombok, West Nusa Tenggara. The crack, which is 1 meter deep, was caused by the 7.0-magnitude earthquake that hit the island on Aug. 19. (Antara/Ahmad Subaidi)

State-owned telecommunications company PT Telkom Indonesia is repairing its infrastructure that was damaged by the recent earthquakes in Lombok, West Nusa Tenggara.

The company has gradually restored its local service after it was disrupted by an undersea cable that snapped during the disaster, Telkom corporate communications vice president Arif Prabowo said in a press statement The Jakarta Post received on Monday.

“Ten backbone links and the metro ethernet are functioning normally after they were rerouted to the Ende link […]. Meanwhile, the broken Mataram-Sumbawa connection is now being repaired, and is estimated to be completed by the end of August,” said Arif.

He said Telkom had also deployed a crisis management team to monitor its telecommunications service in the earthquake-hit region and to coordinate with the government's disaster aid team.

“Earthquakes are still occurring in Lombok. Therefore, Telkom Group is continuing to monitor the condition of the infrastructure. We are trying [our] best so that the victims are able to communicate with their relatives,” Arif added.

Telkom enterprise and business service director Dian Rachmawan said that, apart from trying to reconnect the broken optic cable, the Telkom Group had also initiated a digital donation facility called PinPay (, through which people could contribute to the disaster relief aid for earthquake victims.

He said that PinPay was provided as an immediate solution for donating relief aid, because nearly all people owned smartphones with Internet access.

“We will channel the assistance donated through PinPay to the National Disaster Mitigation Agency (BPBD) and the main emergency post that state-owned enterprises have established,” said Dian. (bbn)