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Jakarta Post

Grab reports rise in deliveries, tipping during outbreak

  • Ivany Atina Arbi
    Ivany Atina Arbi

    The Jakarta Post

Jakarta   /   Tue, May 5, 2020   /   05:42 pm
Grab reports rise in deliveries, tipping during outbreak A Grab Kitchen in Petamburan, West Jakarta, continues to take orders under large-scale social restrictions (PSBB). (JP/Sutrisno Jambul)

Ride-hailing service provider Grab has reported an increase in orders as physical distancing causes Indonesians to buy and send more items using online platforms.

In a statement issued on Tuesday, Grab Indonesia reported a 22 percent and 21.5 percent increase in GrabMart and GrabExpress orders respectively from February to March.

GrabMart is an online grocery shopping service, and GrabExpress is a courier service.

Grab also recorded a 4 percent increase in GrabFood delivery orders after the implementation of physical distancing.

Grab said customers were ordering healthier food during the outbreak.

"While other countries have seen a decline in healthy food orders, Indonesians are eating a bit healthier with healthy food orders up by 7.4 percent," said the company, which operates in nine countries in Southeast Asia and East Asia.

Read also: Food deliveries, online game purchases up as people stay at home during COVID-19 pandemic

The outbreak, however, has not changed Indonesians' love for snacking. Snack orders have increased by 15.4 percent.

"Fried chicken remains Indonesians’ favorite food, followed by iced coffee and noodles."

The company also reported that Grab drivers and delivery partners were getting bigger tips.

The average tip for GrabFood orders grew by 63 percent from the previous month. The number of orders in which drivers received a tip increased 38 percent from February to March.

"While it may be difficult right now to find the light at the end of the long COVID-19 tunnel, we can come out of this stronger together by supporting our local communities, being kind to each other and, most importantly, continuing to stay home," concluded the Grab statement.