While the WFH policy and the consumer shift to e-commerce platforms has helped boost online sales of personal care and beauty products toward recovery, brick-and-mortar retailers and salons are yet to see significant recovery growth.
ver since she started working from home last April, 27-year-old Arum Purwoningrum has had more time to indulge in self-care activities, so she has spent around Rp 500,000 (US$34.7) more on buying skincare products online.
“I have smoother skin now because I have time for an eight-step skincare routine,” she told The Jakarta Post on March 23. Before, she said she used to have a five-step regimen because of limited time and low energy after her daily commute.
Arum is one of many consumers who have been spending more on self-care products because of the longer time they have been spending at home during the COVID-19 crisis. Indonesia’s beauty and personal care industry has seen demand recover on a surge in online sales ever since the government introduced the transitional phase of the large-scale social restrictions (PSBB) last June.
According to NielsenIQ’s Indonesia Beauty Report, consumer demand for face and body care products, perfumes, facial masks and hair care and styling products grew 7 percent since the transitional PSBB came into effect, while demand for cosmetics and hair color products grew 6 percent.
“We are seeing a new wave of growth among customers looking for new product developments and launches in the beauty category. Product valorization is a new trend in several personal care [products], such as serums, micellar water and hair vitamins,” NielsenIQ retail intelligence director Fairina Masud said in a press statement on March 16.
The e-commerce beauty segment continued to see double-digit growth, the report said. Meanwhile, mini markets in residential areas posted 13 percent recovery growth in the beauty segment as more customers opted to buy self-care products from stores close to home.
Read also: COVID-19 helps create new normal in online shopping: Survey
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