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Immigration office offers collective passport application service

News Desk

The Jakarta Post

Jakarta  /  Fri, July 3, 2020  /  04:33 pm
Immigration office offers collective passport application service

The EAZY Passport service aims to bring the Immigration Directorate General closer to the public. (Shutterstock/File)

The Immigration Directorate General is offering a collective passport application service dubbed EAZY Passport that takes place outside immigration offices.

The service is available for private, government and education institutions as well as communities, organizations and residential areas with a minimum of 50 applicants per day.

EAZY Passport is open for people who wish to apply for new passports and renewals but not for those whose passports are missing or damaged.

The process will take around four days after applicants complete their non-tax state revenue (PNBP) payment. The process will take less time if payment is completed by 1 p.m. on the same day.

The Immigration Directorate General’s public relations and public affairs head, Arvin Gumilang, said the service aimed to bring the institution closer to the public. Those who wish to use the service are suggested to contact their local immigration office.

Arvin added that the service would be offered with special precautions to protect visitors from the COVID-19 pandemic. “Our staff and applicants are required to wear protective gear, such as face masks, and maintain physical distancing,” Arvin told

Communities or residents of a housing area are recommended to contact the local COVID-19 special task force, as the service would require a gathering in one place. “The line will be arranged with a maximum of 25 people,” said Arvin.

On June 12, immigration offices in Indonesia reopened their online queueing service for passport applications. The institution’s app is now accessible after it was suspended in late March due to the outbreak. (wir/wng)

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