Vice president, Syariah & MSME Academy head at CIMB Niaga
Digital banking is not just more hype about the next big thing in the market. It is a necessary part of every bank’s agenda as a way to overcome outdated approaches and mismanaged client relationships.
Banks around the world are actively pushing digital topics both internally and externally. As early as 1994, Bill Gates made the provocative and still controversially discussed statement that, in the future, banking would be needed, but banks themselves would not. Jack Ma of Alibaba also made the very critical statement that “if the banks don’t change, we will change the banks.” In one study, the digital account opening capabilities of the largest banks in North America, Europe and Australia are measured.
The report ranks and compares the digital customer acquisition capabilities of the largest banks worldwide, both in bread...
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