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Jakarta Post

Making open government transformational

  • Sanjay Pradhan
    Sanjay Pradhan

    Chief executive officer of the Open Government Partnership and a former vice president of the World Bank

Jakarta   /   Wed, December 13, 2017   /  08:14 am
Making open government transformational Good citizens -- Local residents queue at the Population and Civil Registration Agency in Gorontalo to get their electronic ID cards on Sept.8. The Office of Presidential Staff (KSP) has developed LAPOR!, an online system to accommodate citizens’ complaints. (Antara/Adiwinata Solihin)

Ten years ago, a person living in Indonesia might have had to stand in long lines, going from government office to government office to ask for a simple road repair or redress of grievance. Today, that citizen can use LAPOR! on their mobile phones to file complaints, make inquiries and get responses from all levels of government. Open government solutions to the problems of citizens are emerging across the Asia-Pacific region. In South Korea, newly elected leaders have returned to Gwanghwamun Square, where nearly a million citizens had gathered to protest corruption only a short while ago, to hear directly from citizens and ask them about their hopes and aspirations for how government could truly serve their needs. In Sri Lanka, families displaced by the country’s protracted civil war are using a recently adopted right-to-information law to find answers about the legal status of...

Disclaimer: The opinions expressed in this article are those of the author and do not reflect the official stance of The Jakarta Post.