For that reason, Bank Mandiri added a thematic branch office with an educational concept, or edu-branch, located in Pondok Indah Mall 1, Jakarta.

The edu-branch constitutes the transformation journey of Bank Mandiri’s branch network, capable of providing better customer service experiences and introducing customers to more modern and digital services. Bank Mandiri has already developed 13 edu-branches, like the one in Senayan City and Menara Astra.   

For the special edu-branch office in Pondok Indah Mall, Bank Mandiri introduced its latest digital banking service, namely the Customer Service Machine (CSM). The service is an alternative for customers that are eager to open a new account and make ATM card replacements directly without having to line up at a customer service center. It is hoped that all visitors and business communities in Pondok Indah Mall can take advantage of the machine.

Bank Mandiri’s president director, Darmawan Junaidi, said the presence of the thematic branches is in line with Bank Mandiri’s aspiration to raise customers’ and public awareness about banking digitalization ala Bank Mandiri.

 “In launching the Mandiri Digital campaign, Bank Mandiri continues to strengthen its position as a digital bank with a range of digital products and services that are able to fulfill the diverse needs of various customer segments, from retail and micro, small and medium enterprises (MSME) to business entities and big corporations. The edu-branch can serve as a showcase of Bank Mandiri’s digital banking strengths, especially in the retail segment,” Darmawan said.

Located on the ground floor of Pondok Indah Mall 1, the edu-branch occupies an area of 349 square meters, comprising a banking hall and money changer. In terms of target market, the thematic branch office is aimed at visitors and merchants or outlets inside the mall and also professionals and entrepreneurs in the area.  

“Apart from trying to use the CSM service, customers or visitors of the mall will have access to information about the comfort, ease and safety of making transactions with Bank Mandiri digital banking products by our customers service employees at the edu-branch office,” Darmawan explained.

The CSM machine can spur an increase in the customer database, he said because it can help speed up the opening of new accounts, as long as all of the conditions are met.

“Only in a matter of minutes, a customer or visitors is able to make a debit card replacement or open a new savings account through the CSM device. For this reason, we also hope that we can place 151 CSMs in other branches by the end of this year,” Darmawan said. 

He added that the presence of the CSM machine would complete a number of digital platforms that Bank Mandiri had developed to make customers’ lives easier, such as the Mandiri Online application, ATMs and SMS Banking.

Mandiri Online, for example, is currently a one-stop solution product from Bank Mandiri’s digital banking service that has been utilized by more than 6.5 million retail customers. Mandiri Online is comprehensive and allows users to make payments with a QR scan that can be utilized at more than 5 million merchants across Indonesia.

Previously, Mandiri Online introduced a biometric login feature and updated Mandiri deposit e-money on iOS or NFC-equipped Android. On top of that, the banking product also offers payment support to more than 1,800 billers and facilitates control of a range of banking products on one screen.

Meanwhile, Bank Mandiri regional CEO Anton Zulkarnain said Bank Mandiri was ready to provide optimal services to customers by developing innovations and interacting more with customers to provide education on digital banking services.

“We hope that the presence of Edu Branch Jakarta Mal Pondok Indah can give a positive contribution to Bank Mandiri and especially to the advancement of the nation and the country of Indonesia,” Anton said.

About PT Bank Mandiri (Persero), Tbk.

Bank Mandiri is one of the leading banks in Indonesia, offering financial services to customers in the corporate business, commercial, MSME, consumer banking, treasury and international banking segments.

Bank Mandiri has several subsidiaries to support its primary business: Mandiri Sekuritas (capital market services), Bank Syariah Mandiri (syariah banking), Bank Mandiri Taspen/Mantap (SME credit), AXA-Mandiri Financial  Services (life insurance), Mandiri InHealth (health insurance), Mandiri AXA General Insurance (general insurance), Mandiri Tunas Finance (financing service), Mandiri Utama Finance (financing services), Mandiri International Remittance (remittance) Mandiri Europe (treasury and financial institutions), and Mandiri Capital Indonesia (venture capital financing).

As of December 2020, Bank Mandiri’s network has spread across Indonesia, comprising 2,510 branches and 1,719 micro networks. Bank Mandiri’s distribution services also come complete with 13,217 ATMs connected to ATM Link, ATM Bersama, ATM Prima and Visa/Plus; Electronic Data Capture (EDC) and e-banking networks comprising Mandiri Online, SMS Banking and Call Center 14000.

For more information on Bank Mandiri, visit www.bankmandiri.co.id

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