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Telkomsel commits to national progress through its Spirit of Indonesia campaign
Commemorating Indonesia’s Youth Pledge Day on Oct. 28, Telkomsel reiterated its commitment to the noble values of diversity and of Pancasila, which upholds justice, mutual cooperation, caring, innovation and sustainability across Indonesia, through its “Telkomsel, The Spirit of Indonesia” campaign initiative.
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ommemorating Indonesia’s Youth Pledge Day on Oct. 28, Telkomsel reiterated its commitment to the noble values of diversity and of Pancasila, which upholds justice, mutual cooperation, caring, innovation and sustainability across Indonesia, through its “Telkomsel, The Spirit of Indonesia” campaign initiative. Meant as a way to solidify Telkomsel’s continued goal of contributing to Indonesia’s growth, Telkomsel’s president director, Hendri Mulya Syam, explained the campaign.
"The spirit of Indonesia always inspires the spirit that Telkomsel itself carries. Our spirit is committed to continually connecting people through equitable distribution of the latest digital connectivity technology, creating breakthroughs through innovations and the implementation of renewable technologies, driving progress through the utilization of all company assets and capabilities, sharing hope through our inclusive corporate social responsibility initiatives, and collectively caring for the Earth through sustainable business initiatives that preserve the environment for the future generations. 'Telkomsel, the Spirit of Indonesia' is more than just a manifesto; it is also a concrete step in Telkomsel's commitment to consistently contributing to Indonesia by empowering communities throughout the country, leaving a positive impact across every phase of life," Hendri said.
Telkomsel’s Spirit that Connects People, is materialized through its ongoing effort of accelerating equitable and equal digital connectivity throughout the Indonesian archipelago. By building more than 3,000 4G/LTE networks in 504 cities/regencies, constructing over 220 Merah Putih BTS sites in geographically challenging sites, and expanding its 5G network through the deployment of around 470 5G BTS units across 48 cities in Indonesia, Telkomsel has achieved mobile broadband customer payload traffic of over 8.7 million TB, generating growth of 9.4 percent. As of now, there are more than 228,000 4G/LTE and 5G BTS units that serve approximately 97 percent of the Indonesian populace, dominating around 65 percent of the total payload broadband users across the nation.
The Spirit to Innovate is another cornerstone of Telkomsel's ethos, exemplified by its achievement of implementing the most extensive fixed mobile convergence (FMC) initiative in Indonesia, successfully integrating IndiHome services into the Telkomsel business ecosystem within three months. Additionally, Telkomsel has swiftly launched the Telkomsel One product as a continuation of the FMC initiative, delivering seamless broadband services in just one month of integrating IndiHome into its businesses.
Moreover, to further bolster its digital platform capabilities, Telkomsel has updated its MyTelkomsel app with technological UI/UX enhancements and engaging gamified features to create a user-friendly, one-stop digital solution for its customers. The company has also integrated its virtual customer assistance service, Veronika, with technology from Microsoft Azure OpenAI Service, enhancing the customer service experience by offering personalized support.
As for its Spirit that Drives Progress, Telkomsel is committed to nurturing Indonesia’s national growth and fortifying its digital ecosystem. This mission is furthered through initiatives such as the establishment of INDICO, a subsidiary in the digital sector that oversees various subsidiaries within Telkomsel's emerging vertical business portfolio. These subsidiaries span diverse sectors like health-tech, edu-tech, gaming and the agriculture sector. Telkomsel is also fostering a network of digital-innovation solutions through its Telkomsel Corporate Accelerator (Tinc) program. It is also worth noting that through its subsidiary, Telkomsel Mitra Inovasi (TMI), the company actively participates in venture capital endeavors, providing essential funding and support to local start-ups.
Moreover, Telkomsel has consistently been a significant contributor to the state's non-tax state revenue (PNBP), averaging more than Rp 7 trillion from 2019 to 2022. The company has received accolades such as the Telecommunication Service Provider with the Widest Network, Best Quality of Service, and the Highest Telecommunication PNBP Contributor in 2019, recognized by the Communications and Information Technology Ministry. In 2021, Telkomsel was also commended by the Directorate General of Taxes (DJP) as the biggest tax contributor, contributing Rp 15.8 trillion to the state, further solidifying its commitment to Indonesia. While most recently, in 2022, Telkosmel contributed to Indonesia PNBP payments and tax obligations amounting to Rp 26 trillion.
Hendri also underscored the importance of its Spirit to Share Hopes, which plays a pivotal role in Telkomsel's strategy to create a brighter future for all. The company actively engages in various corporate social responsibility (CSR) initiatives aimed at empowering local communities and enhancing its digital talent. Initiatives like its IndonesiaNEXT offer digital skill development to young talent, equipping them with the ability to drive positive change. Aside from that, its NextDev program, which has been ongoing since 2015, fortifies digital talent in the Indonesian start-up sector.
Another facet of Telkomsel's CSR commitment is its InternetBAIK program, an initiative that promotes the constructive and value-added use of the internet. Additionally, through its Digital Creative Entrepreneur (DCE) program, Telkomsel actively provides a platform for entrepreneurs and local brand owners to incubate and develop their businesses.
Lastly for its CSR initiatives, through the Baktiku Negeriku program, Telkomsel supports sustainable village development in remote areas, leveraging the latest digital technology. The company has also introduced the Telkomsel Emergency Response & Recovery Activity (TERRA), a disaster-response unit that focuses on expediting post-disaster recovery by setting up relief posts alongside restoring networks and services at disaster sites.
In its quest for inclusivity, Telkomsel also provides special services for customers with disabilities, such as hearing-impairment, at 19 GraPARI customer service points across Indonesia. Collaborating with Amazon Web Service (AWS) in the Terampil di Awan program, Telkomsel offers cloud computing technology and website programming fundamentals training to over 250 special-needs students from special needs schools (Sekolah Luar Biasa) and high schools in the Jakarta area and its surroundings.
Rounding up its set of spirits, Telkomsel is equally committed to upholding its Spirit of Caring for the Earth. The company endeavors to run a sustainable business that positively impacts the environment. Telkomsel's environmental, social and governance (ESG) principles are actualized through the CSR program Telkomsel Jaga Bumi, which covers ongoing initiatives that include waste management, focusing on recycling starter pack packaging and plastic SIM card shells to create smartphone holders and pavement blocks, alongside its Carbon Offset program, which encourages customers to exchange Telkomsel Points, resulting in the planting of over 15,060 trees in Indonesia's mangrove forest areas.
Furthermore, Telkomsel introduced the Digitalization Support program in the Tahura Ngurah Rai mangrove ecosystem, employing internet-of-things (IoT) technology to protect and monitor its condition. The company also promotes the use of environmentally friendly electric vehicles through bundles of electric motorbike purchases with its data quota packages.
In conclusion, Hendri reaffirmed Telkomsel's unwavering commitment to ignite the spirit of Indonesia.
“We are committed to continually grow and develop, through opening up all opportunities toward sustainable progress for Indonesia, consistently taking a leading role in contributing to the advancement of Indonesia, and supporting the community through various initiatives alongside innovative products or services that strengthen the digital economic growth of the nation,” he concluded.
For more comprehensive information, please visit Telkomsel's website at telkomsel.com/semangatindonesia.
This article is published in collaboration with Telkomsel
