The Jakarta Post
Qlue is a crowdsourcing smartphone app through which users can report various problems, such as flooding, crimes, fire or waste disposal and city officials respond through the CROP Jakarta smartphone app. (Qlue.co.id/*)
Users of Qlue, a smartphone app developed by the Jakarta administration to gather public complaints, have been complaining about the feedback from officials on the app.
“Sometimes they give half-hearted feedback. This is what Qlue users have been keeping their eyes on,” Qlue marketing communication manager Elita Yunanda said on Tuesday as quoted by kompas.com.
Elita said users had complained mostly about their reports not being accommodated by the regional working units or agencies. For instance, an officer reportedly sent a photo to a user informing them that they had finished works when in reality they had not been completed. Another complaint pertained to illegal parking.
Elita said the decline in service was apparent after Basuki "Ahok" Tjahja Purnama became a non-active governor. She also explained that although disappointed, users would not be able to do much.
“They know that it is the government’s job to do monitoring and not Qlue’s, because Qlue is only a tool to make reports,” she said.
Despite the decline in feedback quality, kompas.com reported that there were still many reports being submitted via the app. (mas/kes)
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