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Jakarta Post

Complaints went unheeded in 2011, YLKI tells Transjakarta

  • Novia D. Rulistia

    The Jakarta Post

Jakarta   /   Thu, December 22 2011   /  09:17 am

The Transjakarta bus rapid transit system could lose about 40 percent of its passengers next year if it failed to improve its service, according to the Indonesian Consumers Protection Foundation (YLKI).

In its latest appraisal, the foundation noted that there were no improvements in the service provided by Transjakarta in 2011, a situation that could encourage those who had begun to rely on the system to use their private vehicles again.

“Based on our survey last year, [about 40 percent of Transjakarta passengers] wanted to leave their private vehicles at home because they had high hopes about Transjakarta. But as most of them are not loyal users, they will probably use their vehicles again if the services are not improved,” YLKI chairman Tulus Abadi told a press conference on Wednesday, evaluating Transjakarta’s performance in 2011.

This year alone, up until ...