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Jakarta Post

Jakarta launches Smart City program

  • Dewanti A. Wardhani

    The Jakarta Post

Jakarta   /   Tue, December 16, 2014   /  11:01 am

The Jakarta administration launched the Jakarta Smart City program in City Hall in Central Jakarta on Monday in an effort to establish a technology-based service for the residents.

During the launch, the city introduced the Jakarta Smart City website,, as well as smartphone applications Qlue for residents and CROP Jakarta (Cepat Respon Opini Publik) for civil servants and officials. is a website which uses the Google Maps engine and data from smartphone traffic application Waze. The website is also integrated with the Qlue and CROP Jakarta applications. It shows traffic information from Waze and various information from Qlue and CROP Jakarta using the Google Map platform.

Qlue is a crowd-sourcing smartphone application in which users can report various incidents such as flood, crime, fire or waste, and city officials will respond through the CROP Jakarta smartphone application. Related civil servants and officials nearest to the reported incidents will be detected through their smartphones and must respond to the report.

Information on both Qlue and CROP will be displayed and updated real-time in The website also has information on locations of schools, community health centers, fuel stations, hospitals and restaurants.

Information and Communications Agency head Agus Bambang Setyowidodo said that the Jakarta Smart City program would facilitate communication between residents and city officials.

'€œUsing these programs, we hope to optimize service for residents with the support of technology [...] We urge all residents to participate in the Jakarta Smart City program because your information is valuable to us,'€ Agus said during the launch.

Agus further said that the city would add a Jakarta Smart City Unit in the Informations and Communications Agency starting 2015. The new unit, he said, would consist of at least 100 employees, both civil servants and informations and technology experts. Its office, he said, would be located on the third floor of City Hall'€™s block B building.

'€œIn order to manage the website and application, we will form a Jakarta Smart City Unit, which will work under the Informations and Communications Agency. The new unit will officially work starting next year,'€ he said.

Agus went on the Jakarta Smart City website was integrated with 300 CCTVs across the city.

'€œThe 300 CCTVs can be viewed real time in the Jakarta Smart City Website. Next year, the website will also provide real-time feed from over 1,000 CCTVs in the city,'€ he said.

Meanwhile, speaking during the same event, Jakarta Governor Basuki '€œAhok'€ Tjahaja Purnama said that he had been working on the Jakarta Smart City Program since his first day as deputy governor. He said that he was proud of the Information and Communications Agency as they successfully developed the smart city program.

Ahok went on that he hoped the program would develop a more effective and efficient service for residents.

'€œWith this program, the city officials and civil servants can see complaints real-time. The civil servants nearest to the place of complaints and reports must quickly visit the site to respond. I do not want any reasoning,'€ Ahok said in front of hundreds of agency heads and district and subdistrict heads during the launch.

He added that the programs would be integrated with the
Jakarta Police'€™s Kring Reserse, which was a program aimed at enhancing police response to potential crimes.

'€œTherefore, the police would be able to quickly respond to robbery or sexual harassment,'€ Ahok said.

On Monday, the website received about 50 complaints from users. Each complaint had a picture that describes the specific report. Most of the complaints are traffic jams but some also report on sanitation problems like a pile of trash on the street side in Tomang, Central Jakarta and infrastructure problems like potholes.

Some also take pictures of street vendors, filing them under the category of violation/crime.

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