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Jakarta Post

Ride-hailing giants beef up safety features to maintain trust

  • Norman Harsono

    The Jakarta Post

Jakarta   /   Fri, March 29, 2019   /  06:52 am
The Jakarta Post Image
Dozens of app-based 'ojek' (motorcycle taxi) drivers wait for customers near Palmerah Station in West Jakarta.(JP/Wendra Ajistyatama)

As part of efforts to win consumer trust, ride-hailing archrivals Go-Jek and Grab flex their investments to reduce fraud and improve safety for both drivers and passengers. Following recent media reports of the alleged rape of a masseuse under Go-Massage by her customer, Go-Jek has announced that its latest app update will provide three new safety features for drivers and passengers. Go-Jek global head of transport Raditya Wibowo said in Jakarta recently that the new features, which can be accessed by clicking a tiny shield icon on the bottom right of the app, were a safety handbook, a 24/7 emergency hotline and a share trip option. The hotline, which is limited to Greater Jakarta, asks callers to verify their identity before dispatching a private security team, whereas the share trip option allows passengers to share a live-feed of their GPS location to trusted contacts. &ld...