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Jakarta Post

Qlue aims to develop smart city, smart residents one report at a time

  • Vela Andapita
    Vela Andapita

    The Jakarta Post

PREMIUM
Jakarta   /   Sat, October 26, 2019   /  05:12 pm
The Jakarta Post Image
A city, according to smartcity.jakarta.go.id, is only smart if it has smart governance, smart people, smart mobility, a smart economy, smart living and a smart environment. Technology is key to achieving those goals. (Shutterstock/File)

Despite its declining popularity, complaint handling app Qlue continues to connect Jakartans with city administration officials under the Jakarta Smart City (JSC) program, having expanded to include other provinces and the private sector. Mayang still uses the app to report problems she finds in public facilities or services, such as scattered trash, potholes on the road or broken street lights. She likes it when her complaints are addressed quickly by city officials or the Public Facility Maintenance Agency’s so-called orange troops. “It usually takes just a few hours [after the complaint is lodged] to clean up trash. It takes one or two days to replace broken street lights,” she said. “I still recommend the app to my friends. Many are hesitant because they think Qlue has stopped operating, but it hasn’t.” In a recent interview with The...