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Customers call on government for ‘real action’ to solve Jiwasraya crisis
Jiwasraya failed to pay out holders of maturing policies under JS Saving Plan, a bancassurance product that integrates life insurance and investment.
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Office of state-owned insurance company PT Asuransi Jiwasraya in Jakarta (Tempo/Tony Hartawan)
F
rom submitting formal claims on their policies to reaching out to the President, hundreds of customers of ailing state-owned insurer Asuransi Jiwasraya are seeking any means to have their rights met by the company.
As the clients failed to get payouts for maturing policies, some have taken the matter to the courts. Six people filed a lawsuit against Jiwasraya with the Central Jakarta District Court on Sept. 27, accusing the insurance firm of failure to meet its legal obligations vis-à-vis customers.
Other customers are waiting for an amicable settlement.
“We hope [this problem] can be solved through an amicable settlement, which means […] Jiwasraya [meets] its obligation to grant our rights based on the agreement stated in the [insurance] policy,” the coordinator of the Jiwasraya Saving Plan Clients Forum, Rudyantho, told The Jakarta Post on Tuesday.
He has legally represented almost 400 forum members against Jiwasraya, its seven partnering banks, the State-owned Enterprises (SOEs) Ministry, the President and the Vice President regarding their rights. The members held insurance policies worth almost Rp 800 billion (US$57.31 million), he claimed.
Jiwasraya, established by the Dutch colonial government in 1859 and nationalized in 1958, failed to pay out holders of maturing policies under JS Saving Plan, a bancassurance product that integrates life insurance and investment.
Read also: Government short on detail about 'other options' for rescuing Jiwasraya
