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Jakarta Post

Customers call on government for ‘real action’ to solve Jiwasraya crisis

  • News Desk

    The Jakarta Post

Jakarta   /   Mon, December 30, 2019   /  07:48 am
The Jakarta Post Image
Office of state-owned insurance company PT Asuransi Jiwasraya in Jakarta(Tempo/Tony Hartawan)

From submitting formal claims on their policies to reaching out to the President, hundreds of customers of ailing state-owned insurer Asuransi Jiwasraya are seeking any means to have their rights met by the company. As the clients failed to get payouts for maturing policies, some have taken the matter to the courts. Six people filed a lawsuit against Jiwasraya with the Central Jakarta District Court on Sept. 27, accusing the insurance firm of failure to meet its legal obligations vis-à-vis customers. Other customers are waiting for an amicable settlement. “We hope [this problem] can be solved through an amicable settlement, which means […] Jiwasraya [meets] its obligation to grant our rights based on the agreement stated in the [insurance] policy,” the coordinator of the Jiwasraya Saving Plan Clients Forum, Rudyantho, told The Jakarta Post on Tuesday. ...