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Jakarta Post

Ride-hailing apps rely on deliveries during pandemic

  • Eisya A. Eloksari

    The Jakarta Post

Jakarta   /   Mon, April 6 2020   /  01:25 am

The government’s appeal for people to work from home or travel by personal vehicle has left ride-hailing drivers with almost no customers. As such, ride-hailing providers have strategized to help their driver-partners and keep business afloat.

A report by big data firm Statqo Analytics said Grab and Gojek had experienced 16 and 14 percent downturns, respectively, among their active ride-hailing users within the last week of March.

A significant drop was seen on March 19, three days after schools and many businesses closed to prevent the spread of COVID-19.

“Our transportation sector is sloping but our food and logistics delivery orders are still doing quite good,” said Grab Indonesia public affairs head Tri Sukma Anreianno during a press conference on March 23.

The company’s food, logistics and grocery shopping delivery services have seen increased bus...