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Jakarta Post

Remote work dilemma

Remote working can be done and has its benefits, but is it good for the Indonesian public service?

Editorial board (The Jakarta Post)
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Jakarta
Fri, October 31, 2025 Published on Oct. 30, 2025 Published on 2025-10-30T12:06:57+07:00

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Civil servants of the Banda Aceh Population and Civil Registry Agency help citizens make their e-ID cards on March 3 at the agency's office in Banda Aceh, Aceh. Civil servants of the Banda Aceh Population and Civil Registry Agency help citizens make their e-ID cards on March 3 at the agency's office in Banda Aceh, Aceh. (Antara/Irwansyah Putra)

M

any regions are considering instituting remote work models for their civil servants in a bid to reduce overhead costs after the central government cut regional transfers for next year. As the pandemic showed us, remote working can be done and has its benefits, but is it good for the Indonesian day-to-day public service?

The West Java provincial administration is set to start a trial run for remote work every Thursday in November and for a hybrid work model in which half of its public employees work from home and the remaining half work in the office in December. The policy is aimed at cutting provincial spending by 20 percent.

The Cilacap regency administration in West Java and the Bengkulu provincial administration are considering reducing the standard five-day workweek to just three or four days, while Surakarta in Central Java is planning to institute a once-weekly remote work day for civil servants who do not work directly with the public.

These administrations think the new work arrangement will not only reduce operational costs but also boost productivity.

Yet, it is reasonable to worry that remote work will disrupt public service performance.

For civil servants, remote work is not as simple as logging onto their laptops with a Wi-Fi connection, as technological gaps and digital illiteracy persist.

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In many Indonesian regions, public service still needs physical appearance and in-person coordination. Many processes still require wet signatures, many document verifications are still done manually and not all systems are integrated into digital platforms.

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  • Palmerat Barat No. 142-143
  • Central Jakarta
  • DKI Jakarta
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