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Traveloka to offer Indonesia's first flight delay insurance

News Desk

The Jakarta Post

Jakarta  /  Sun, August 4, 2019  /  10:06 am
Traveloka to offer Indonesia's first flight delay insurance

Information on a delayed flight on a smartphone screen. (Shutterstock/Black Salmon)

Traveloka announced on Monday that it would be the first online booking platform in the country to provide a solution for the hassle of flight delays by offering On-Time Protection insurance.

A problem that many flyers often experience is flight delays, and it is an issue that costs customers valuable time and money every single year. Traveloka hopes to address one aspect of this problem with a new insurance option.

Flight delays are often unavoidable and apart from the time lost, passengers may also have their vacation or business disrupted.

According to Transportation Ministry data on the on-time performance of airlines in the first half of 2018, out of the 415,961 flights taking off during that period, 21 percent (87,509) were delayed, Traveloka said in a press release.

The high number of flight delays prompted Traveloka to offer On-Time Protection, an insurance product that will compensate passengers if their flights are delayed for more than 90 minutes.

Read also: Delta, ANA and Qatar Airways more likely to get you to your destination on time: OAG

Traveloka's head of global partnership, Yady Guitana, said in a statement that the company wanted each consumer to have a seamless traveling experience, and it would constantly innovate through various features and services.

For the remainder of July, passengers can purchase On-Time Protection with their booking for the price of Rp 9,900 (US$ 0.70) and receive a compensation of Rp 600,000 for flight delays of more than 90 minutes.

Eligible passengers will automatically receive an SMS notification or email for them to submit their claim online. (sal/mut)

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