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JAL tests new contactless tech for check-in to ease virus concern
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An airport employee works under passenger planes of Japan Airlines at Tokyo's Haneda airport on July 31, 2018. (AFP/Kazuhiro Nogi)
J
apan Airlines Co. has recently introduced self service check-in machines equipped with motion sensors, which enable customers to complete procedures without touching the screen, to help prevent coronavirus infection.
Through the use of infrared technology, which captures finger motion, customers are able to make their selections by holding their finger 3 centimeters away from the screen. Two touchless kiosks are available at Tokyo's Haneda airport Terminal 1 during the trial period through Sept. 15, JAL said.
The device allows users to scroll through texts and press digital buttons by simply moving their fingers in front of the screen as they would do with a conventional touch panel, according to the airline, who said ground staff are available nearby for guidance.
Read also: Indonesian travelers enjoy convenience of COVID-19 testing at airports
Japan Airlines introduces self service check-in machines equipped with motion sensors, which enable customers to complete procedures without touching the screen, helping to prevent #coronavirus infection#JAL #COVID19https://t.co/bMNPBw1auT
— Kyodo News | Japan (@kyodo_english) August 29, 2020
JAL said it will consider whether to fully introduce the touchless check-in kiosks based on user response and feedback. The device was developed by Mitsubishi Electric Information Systems Corp. and Oki Electric Industry Co.
"We will make every effort so passengers feel safe in this difficult time with the new coronavirus," a company spokeswoman said.
Fears about virus infection have drastically reduced demand for air travel in Japan, and JAL have said they will operate 63 percent of their normal domestic flight schedule for September.
