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Grab installs emergency button on app

News Desk

The Jakarta Post

Jakarta  /  Mon, May 21, 2018  /  04:45 pm
Grab installs emergency button on app

With the newly installed emergency button, Grab passengers in Indonesia can ask for help in emergency situations. (Shutterstock.com/Creative Caliph)

Ride-hailing company Grab Indonesia has put an emergency button in their app to help passengers in need of help during a ride. Passengers in Indonesia can use the feature starting on May 21.

To activate the feature, Grab users are required to input three emergency contacts. During a ride, users can find the button on the top area of the map.

“The button can be pressed during emergency situations. It will automatically send messages to the three enlisted contacts so they may reach the user or call the police,” said Ridzki Kramadibrata, Grab Indonesia’s managing director, in Jakarta on Monday to kompas.com.

Read also: Ride-hailing driver mugs, locks customer in car for 7 hours in West Jakarta

The emergency text message contains links to trip details and the passenger’s last known position. Users can also activate the auto-alert feature, which allows Grab to automatically send a text message to emergency contacts when a trip deviates excessively from the route.

Ridzki said the emergency button was currently only available on the passenger version of the Grab app. Grab is still working on a similar feature for its drivers.

“Drivers are also our concern. However, we are still in the developing process as the feature is different for the drivers. Once it is available, we will immediately announce it,” he said.

More information is available on Grab Indonesia's website. (wng)

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