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Jakarta Post

Airlines to pay compensation for delays

  • The Jakarta Post

Jakarta   /   Wed, December 28 2011   /  08:08 am

The Transportation Ministry will require airline companies to pay Rp 300,000 (US$33) to each passenger as compensation for a delayed flight starting Jan. 1. The new rule, however, only applies to a delay of more than four hours.

Airlines will also be required to pay passengers Rp 150,000 if they reroute flights to other destinations and make all necessary arrangements to get the passengers to their original destinations.

Any flight cancellations must be made seven days prior to a flight and passengers will receive a full refund, the new regulation says. If a flight is canceled within seven days of departure, the airline must pay compensation equal to the value of the ticket on top of the full refund.

Djoko Murjatmodjo, the ministry’s acting air transportation director, said the compensation could be paid either in the form of cash or vouchers.

“The airline...