Learning from mistakes is an inseparable part of achieving success. It is something Jean-Luc Chretien of Accor has gleaned from his career in the hospitality business.
“I learned a lot from experience because we don’t have the hotel anymore,” he said of the hotel group’s failure to develop its business in Thailand.
“We learned a lot in terms of pricing, how to work with local operators, choosing the right partners for distribution. From that we try not to do the same mistake twice.”
Accor opened its first hotel in Thailand in 1988, two years after Chretien joined Accor Resort as its marketing and sales director, but closed it abruptly.
Seasoned by the experience, he vowed not to make a second mistake twice in anything. He quoted one of his superiors in Accor who said: “You can always make a wrong decision but what you cannot do is to make the s...