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Jakarta Post

BRI says it is responsible for customers losing funds

  • News Desk

    The Jakarta Post

Jakarta   /   Wed, March 14, 2018   /   03:32 pm
BRI says it is responsible for customers losing funds State-owned lender PT Bank Rakyat Indonesia (BRI) consumer director Handayani (

State-owned lender Bank Rakyat Indonesia (BRI) has said it is responsible for the loss of funds suffered by dozens of its customers, allegedly caused by skimming.  

BRI consumer director Handayani said in Jakarta on Wednesday that the lender was conducting an internal investigation following reports of unknown fund withdrawals from the accounts of BRI branches in Kediri, East Java.

“We have also reported it to the police. BRI is fully responsible for the losses suffered by the customers, as the investigation shows they were caused by skimming,” said Handayani as reported by

The company had also launched preventive measures to secure the customers’ funds in the bank, she said, adding that the company had also told customers to regularly change their PIN number as a security measure.

“We have educated our customers about how to carry out secure transactions through our social media accounts [email protected], Facebook BANK BRI, website, SMS, email and BRI branches,” she added.

On Monday, dozens of BRI customers in Kediri, East Java reported a loss of funds. Lukas, a resident of Blitar in East Java, is another BRI customer who on Wednesday reported that money in his BRI account had been withdrawn by an unknown person. (bbn)