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COVID-19: Ride-hailing apps temporarily disable 'ojek' service as part of PSBB policy
Customers will still be able to hail a car, send packages and get food delivered.
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A customer holds up their mobile phone in Kalisari, East Jakarta, on Friday to show the home screen of the Gojek app, which is missing the Go-ride feature. For the next two weeks and as part of Jakarta's large-scale social restriction measures, motorcycle taxi drivers from Gojek and Grab will not be allowed to transport passengers, only packages and food. (Antara/Asprilla Dwi Adha)
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ulti-service apps Gojek and Grab have disabled their ojek (motorcycle taxi) option for customers in Jakarta following the implementation of large-scale social restrictions (PSBB) that prohibit their drivers from transporting passengers amid the fight against COVID-19.
Customers will still be able to hail a car, send packages and get food delivered.
For Grab, users are directed to the GrabCar service instead, while Gojek users in Jakarta will not see the Go-ride option on the app’s home screen at all, Kompas Tekno reported.
Grab Indonesia managing director Neneng Goenandi confirmed that Grab had temporarily disabled its GrabBike feature to support large-scale social restrictions.
“The GrabBike feature can still be used by users in Depok [West Java], Tangerang [Banten], Bekasi [West Java], as well as other cities in Indonesia,” Neneng said in a written statement received by The Jakarta Post on Friday.
Neneng added that Grab had prepared 1,000 cars equipped with plastic partitions to separate the driver and passenger seats as part of preventive measures. The company has also prepared 1,000 GrabBike motorcycles across Indonesia to help transport medical workers to and from the hospital.
Jakarta Governor Anies Baswedan said on Friday that Jakarta would follow Health Ministry Regulation No. 9/2020 on large-scale social distancing, which states that ride-hailing services can only be used to transport goods and not passengers.
Jakarta is imposing the PSBB for 14 days starting on Friday, during which public transportation is restricted and large gatherings prohibited in order to stem the spread of COVID-19.
