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Sriwijaya Air apologizes to passengers for manual check-in, delayed flights

News Desk

The Jakarta Post

Jakarta  /  Thu, March 28, 2019  /  09:55 pm
Sriwijaya Air apologizes to passengers for manual check-in, delayed flights

The airline’s vice president and corporate secretary, Retri Maya, explained that the power was cut because Sriwijaya had failed to pay state-owned airport operator PT Angkasa Pura II money that it owed. (Shutterstock/File)

Sriwijaya Air Group has formally apologized to its passengers for having to manually check them in at Terminal 2 of Soekarno-Hatta International Airport in Tangerang, Banten, on Wednesday and delaying flights after airport management cut power to Sriwijaya's counters.

The airline’s vice president and corporate secretary, Retri Maya, explained that the power was cut because Sriwijaya had failed to pay state-owned airport operator PT Angkasa Pura II money that it owed.

“Currently we are trying our best to fix our company’s financial situation so that we can pay our dues,” Retri said in a statement as quoted by tempo.co on Thursday. 

Retri said that the operational collaboration between Sriwijaya Air Group and Garuda Indonesia Group plays a pivotal role in negotiations between her company and Angkasa Pura II. However, she added that the government’s decision to lower ticket prices might hinder Sriwijaya Air from stabilizing its financial situation.

In the statement, she also said the slow checking-in of the long lines of passengers that formed at Sriwijaya counters on Wednesday because of the power outage caused flights to depart late.

“For now, we will conduct the check-in service manually. Once again, we apologize to our passengers on behalf of Sriwijaya Air Group,” she said. (dpk/kes)

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