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Jakarta Post

Sriwijaya cancels flights as issues with Garuda begin to hurt passengers

  • Riza Roidila Mufti and Norman Harsono

    The Jakarta Post

PREMIUM
Jakarta   /   Fri, November 8, 2019   /  09:07 pm
The Jakarta Post Image
A Sriwijaya Air aircraft.(tempo.co/Iqbal Lubis)

Sriwijaya Air customers have vented their anger on social media after the air carrier canceled flights and left passengers stranded at airports as the company disengages from a partnership with national flag carrier Garuda Indonesia. Ashelina Alvonita, who was scheduled to board a Sriwijaya Air flight from Surakarta to Jakarta on Nov. 11, received a cancelation notification through a short text message on Wednesday, with no explanation about flight rescheduling or refund. “Sriwiaya Air, why did you cancel your flight but fail to offer alternative options or refund?” she tweeted on Wednesday.  Ashelina went beyond calling Sriwijaya Air and sought an explanation on Twitter and taking to Instagram, but to no avail. “Sriwijaya Air limited its comment section on Instagram,” she told The Jakarta Post. On Instagram, the comment section was filled ...