BPKN advocacy expert staff member Akmalia Hidayati said e-commerce platforms should adhere to the general data protection regulation (GDPR) and make their terms and conditions clear, so consumers could understand their rights and obligations when doing transactions on the platforms.

“Online marketplaces should also create a standard for sellers and implement a filtering system to prevent bad sellers,” she said during a webinar on Tuesday.

She went on to say that the agency had received a growing number of complaints from online shoppers about accounts allegedly hacked by sellers, including through phishing and one-time password (OTP) theft, during the pandemic.

For example, such sellers on e-commerce platforms would send the buyer a link asking them for their e-mail address and password, which they would then use to take over the user’s account, Akmalia explained.

The COVID-19 pandemic has propelled e-commerce growth in Indonesia as customers turn to online platforms to shop amid movement restrictions, pushing more and more businesses online.

Management consulting company Redseer noted that Indonesia had seen the number of online shoppers grow from 75 million to 85 million during the pandemic.

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