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Jakarta Post

E-commerce must do more to protect users: BPKN

  • Eisya A. Eloksari


Jakarta   /   Sat, October 31 2020   /  01:00 am
Illustration of online shopping(Shutterstock/Stanisic Vladimir)

The National Consumer Protection Agency (BPKN) has recommended that e-commerce platforms ramp up their user protection measures following a rise of online marketplace complaints during the health crisis. BPKN advocacy expert staff member Akmalia Hidayati said e-commerce platforms should adhere to the general data protection regulation (GDPR) and make their terms and conditions clear, so consumers could understand their rights and obligations when doing transactions on the platforms. “Online marketplaces should also create a standard for sellers and implement a filtering system to prevent bad sellers,” she said during a webinar on Tuesday. She went on to say that the agency had received a growing number of complaints from online shoppers about accounts allegedly hacked by sellers, including through phishing and one-time password (OTP) theft, during the pandemic. Fo...